Shipping Policy

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Production for these products can take up to 5 business days, once shipped they typically arrive to customers within 2-5 days (Excluding Sundays)

 WHICH CARRIER DO YOU USE?

Domestic

  • USA Standard : 2-5 Days - USPS/DHL - $5.72 + $4.95/item
  • USA Priority : 1-2 Days - FedEx - $10.95 + $4.95/item

International

  • International Standard : 3-30 Business Days - DHL/FedEx - $9.22 + $4.95/item
  • International Priority (select countries) : 2-5 Business Days - FedEx - $18.00 + $4.95/item
  • Canada Standard : 5-10 Business Days - DHL/DDP - $9.70 + $4.95/item
  • Canada Priority : 2-5 Business Days - FedEx - $15.00 + $4.95/item
  • Asia/AU/LATAM : 5-30 Business Days - DHL - $8.47 + $4.95/item

All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

If you wish to contact the carriers, you may use the following details:

  • USPS: 1-800-275-8777 (Orders in the USA Only)
  • FedEx: 1.800.463.3339 (Orders in the USA Only)
  • DHL: 1 (800) 225-5345 (International Orders Only)

 HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA (Florida). Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA - Within 2-5 business days
  • Canada - Within 4-10 business days
  • Europe - Within 2-7 business days
  • Australia/NZ - Within 5-15 business days
  • Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

I DIDN'T RECEIVE MY ORDER

USA Priority important note: FedEx cannot deliver to PO Boxes, as they do not have access to them.

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing. 

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfil requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping, you should contact the carrier directly, as we are unable to contact them on your behalf. (you can find contact information below).

If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Support for further investigation.

Please email us: thesilvercloverandco@gmail.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I REMAKE MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of remaking it, please contact our support team for assistance, explaining your reasons for wanting to remaking it. We offer a 30 day remake policy from date of purchase.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.